Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund, exchange or return.
To be eligible for a refund, your item must be defective or damaged. The item must then be returned to us in the original packaging.
Only regular priced items may be refunded. Sale items and downloadable items cannot be refunded.
To be eligible for an exchange, your item must be defective or damaged. The item must then be returned to us in the original packaging. A replacement item or store credit can be issued in exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Please use registered/tracked postage to ensure traceability.
To begin the refund, exchange or return process please contact us here or email us at email@example.com. We require a receipt or proof of purchase.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact us at firstname.lastname@example.org for questions related to refunds, exchanges and returns.